Our goal at A Giftful Heart is to provide a unique, high quality product for you. We also strive to provide the highest level of service to our customers. We understand that there are many places for you to spend your hard earned money, and we know that we need to work hard to earn your business. We hope that this website will provide you with a pleasurable shopping experience and all the information you need to make an informed purchase. If for any reason you do not find what you need, we are ready to help in any way we can.
PROOF
A designer will create a digital/email proof for you, and send it to you via email for review.
REVIEW
If you would like any revisions, please let us know.
PRINT & SHIP
When you’re ready, approve your proof, and we will print & ship! (Your magnets will not be printed until we have your approval in writing.)
Proof Accuracy is Client Responsibility
Please check your proof
carefully! Once you approve your proof, your magnet or card will not be reviewed again by the designer. It is your
responsibility to proofread the proof(s) you receive
for accuracy of all design/colors and wording, including dates, calendars and circled calendar dates! If you
approve a proof for printing, and then find there is an
error after your magnets or cards have been printed, we
will revise the magnet or card, send you another proof for approval, and reprint them for you at
a discounted price.
Colors & Computer Monitors
Due to differences in monitors, digital proofs cannot accurately represent actual printed colors or lightness/darkness. Therefore, we cannot offer refunds or reprints at no charge for an issue of color or lightness/darkness.
If you'd like to be certain of the color of the magnets, please request a physical sample prior to having your order printed - stock samples are free, personalized test prints are $8.
REVISIONS
Revisions, Changes, Requests for Delivery Dates must be in writing:
All revision requests must be in writing. Any changes to your original order, such as quantities, requested production time, additional items, etc., must be in writing. These revision and change requests must be from the email address used in your order, and include your Order # in the subject line.
EXCHANGES
Your satisfaction is important to us. If there are any concerns with your printed order, please email customer service so that we may assist you.
Please inspect your package upon arrival. If there are any physical defects or damage to any of your magnets or cards, we will replace them at no charge. You must notify us within one (1) week from your date of delivery. If there is a shortage to your magnets, cards or envelopes, you must notify us within one (1) week from your date of delivery. After that time, the order is considered complete. If there are items which are damaged or need to be exchanged, please photograph the issue and email to Customer Service: info@agiftfulheart.com. It is best to photograph your item against a white background. Please also include a brief description. Once the issue is verified, we will replace the items with expedited production of the items and send via USPS Priority Mail. We're sorry, we cannot offer discounts or refunds.
Use of the product is acceptance of the product/no refunds or discounts.
CANCELLATIONS/REFUNDS
After proofs are created:
There is a $25 cancellation fee if the order is canceled after proofs are created, due to design time.
After proofs are approved:
*If the order has not gone into production: $25 cancellation fee per proof
*If the order has partially gone into production: We may be able to stop the order in mid-production and provide a partial refund.
*Once the full order is approved, goes into production and has been completed, there is no refund/cancellation available. We offer one physical sample per order prior to printing the full order so that you may view a sample in person prior to printing the full order. The free sample is optional.
PLEASE INSPECT YOUR PACKAGE UPON ARRIVAL
Please inspect your package upon arrival. If there are any physical defects or damage to any of your magnets or cards, we will replace them at no charge (see Returns/Exchanges above).
You must notify us within one (1) week from your date of delivery. If there is a shortage to your magnets, cards or envelopes, you must notify us within one (1) week from your date of delivery.
After that time, the order is considered complete. If there are items which need to be exchanged, we will expedite the production of the items and send via USPS Priority Mail.
Again, thank you for your interest in A Giftful Heart.
